{"id":262,"date":"2017-11-07T11:12:17","date_gmt":"2017-11-07T11:12:17","guid":{"rendered":"https:\/\/cryptic.modeltheme.com\/?page_id=262"},"modified":"2026-05-17T00:59:41","modified_gmt":"2026-05-16T15:59:41","slug":"support","status":"publish","type":"page","link":"https:\/\/yooyland.com\/?page_id=262","title":{"rendered":"YooY Land Support Center"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1510060950915{margin-bottom: 0px !important;padding-top: 90px !important;padding-bottom: 90px !important;background-image: url(https:\/\/yooyland.com\/wp-content\/uploads\/2017\/10\/bitcurrency-members.jpg?id=153) !important;}&#8221;][vc_column css=&#8221;.vc_custom_1510060917274{padding-top: 0px !important;}&#8221;]<div class=\"title-subtile-holder wow bounce text_center\"><h2 class=\"section-title dark_title\">SUPPORT CENTER<\/h2><div class=\"section-border dark_border\"><\/div><div class=\"section-subtitle dark_subtitle\">YooY Land provides Web3 wallet services,<br \/>\nQR transfers, community chat, friend management,<br \/>\nand profile features for mobile users.<br \/>\nIf you experience any issues while using the app,<br \/>\nplease contact our support team.<\/div><\/div>[vc_empty_space height=&#8221;50px&#8221;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f9-o1\" lang=\"ko-KR\" dir=\"ltr\" data-wpcf7-id=\"9\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F262#wpcf7-f9-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"\ubb38\uc758 \uc591\uc2dd\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"9\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"ko_KR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f9-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"subscriber-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Enter your email address\" value=\"\" type=\"email\" name=\"subscriber-email\" \/><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"JOIN\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1778947027227{margin-bottom: 0px !important;padding-top: 50px !important;padding-bottom: 50px !important;background-color: #F7F7F7 !important;}&#8221;][vc_column]<div class=\"title-subtile-holder wow bounce text_center\"><h2 class=\"section-title dark_title\">Frequently Asked Questions (FAQ)<\/h2><div class=\"section-border dark_border\"><\/div><div class=\"section-subtitle dark_subtitle\"><\/div><\/div>[vc_toggle title=&#8221;How do I create a chat room?&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]<\/p>\n<h3>Open the Chat tab and tap the \u201cCreate Room\u201d button.<br \/>\nYou can create public, private, group, or TTL rooms.<\/h3>\n<p>[\/vc_toggle][vc_toggle title=&#8221;How do I add friends?&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]<\/p>\n<h3 data-start=\"207\" data-end=\"284\">Use the Search feature inside the app to find users and send friend requests.<\/h3>\n<p>[\/vc_toggle][vc_toggle title=&#8221;How do I send YOY tokens?&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]<\/p>\n<h3>Go to the Wallet section, tap \u201cSend,\u201d and enter the wallet address or scan a QR code.<\/h3>\n<p>[\/vc_toggle][vc_toggle title=&#8221;How do I receive tokens?&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]<\/p>\n<h3 data-start=\"442\" data-end=\"527\">Open the Wallet section and tap \u201cReceive\u201d to display your QR code and wallet address.<\/h3>\n<p>[\/vc_toggle][vc_toggle title=&#8221;How do I report abusive or inappropriate content?&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]<\/p>\n<h3>Long press a message and select \u201cReport.\u201d<br \/>\nOur moderation system reviews reported content.<\/h3>\n<p>[\/vc_toggle][vc_toggle title=&#8221;How do I block users?&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]<\/p>\n<h3>Open the user profile or conversation settings and tap \u201cBlock User.\u201d<\/h3>\n<p>[\/vc_toggle][vc_toggle title=&#8221;How do I delete my account?&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]<\/p>\n<h3>Go to:<br \/>\nProfile \u2192 Settings \u2192 Delete Account<\/h3>\n<h3>Deleting your account permanently removes your account data from the app.<\/h3>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What is a TTL room?&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]<\/p>\n<h3 data-start=\"965\" data-end=\"1055\">TTL rooms are temporary chat rooms that automatically expire after a selected time period.<\/h3>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What devices are supported?&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]<\/p>\n<h3 data-start=\"1094\" data-end=\"1147\">YooY Land supports iPhone and Android mobile devices.<\/h3>\n<p>[\/vc_toggle][vc_toggle title=&#8221;How can I contact support?&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]<\/p>\n<h3>You can contact our support team using the support form on this page<br \/>\nor by email:<\/h3>\n<h3><strong>admin@yooyland.com<\/strong><\/h3>\n<p>[\/vc_toggle][vc_toggle title=&#8221;How long does it take to receive a response?&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]<\/p>\n<h3 data-start=\"1342\" data-end=\"1402\">Most support requests receive a response within 24\u201348 hours.<\/h3>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Does YooY Land support QR transfers?&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]<\/p>\n<h3 data-start=\"1450\" data-end=\"1518\">Yes. The app supports QR-based wallet address sharing and transfers.<\/h3>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Is login verification required?&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]<\/p>\n<h3 data-start=\"1561\" data-end=\"1648\">Some features may require account verification or authentication for security purposes.<\/h3>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Where can I read the Privacy Policy and Terms?&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]<\/p>\n<h3 data-start=\"1706\" data-end=\"1731\">You can review them here:<\/h3>\n<ul data-start=\"1733\" data-end=\"1795\" data-is-only-node=\"\" data-is-last-node=\"\">\n<li data-section-id=\"9k7hwu\" data-start=\"1733\" data-end=\"1751\">\n<h3>Privacy Policy<\/h3>\n<\/li>\n<li data-section-id=\"fhpq8x\" data-start=\"1752\" data-end=\"1772\">\n<h3>Terms of Service<\/h3>\n<\/li>\n<li data-section-id=\"92lq64\" data-start=\"1773\" data-end=\"1795\" data-is-last-node=\"\">\n<h3>Community Guidelines<\/h3>\n<\/li>\n<\/ul>\n<p>[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Support Information<\/h2>\n<p>\nYooY Land provides Web3 wallet services, QR transfers, community chat,<br \/>\nfriend management, and profile features for mobile users.\n<\/p>\n<p>\nIf you experience any issues while using the app, please contact our support team using the information below.\n<\/p>\n<h3>Support Contact<\/h3>\n<ul>\n<li><strong>Project Name:<\/strong> YooY Land<\/li>\n<li><strong>Token Symbol:<\/strong> YOY<\/li>\n<li><strong>Official Website:<\/strong> <a href=\"https:\/\/yooyland.com\">https:\/\/yooyland.com<\/a><\/li>\n<li><strong>Support Email:<\/strong> <a href=\"mailto:admin@yooyland.com\">admin@yooyland.com<\/a><\/li>\n<li><strong>Response Time:<\/strong> Usually within 24\u201348 hours<\/li>\n<li><strong>Support Languages:<\/strong> English, Korean<\/li>\n<li><strong>Business Hours:<\/strong> Mon &#8211; Fri \/ 9:00 AM &#8211; 6:00 PM (KST)<\/li>\n<\/ul>\n<h3>Support Categories<\/h3>\n<ul>\n<li>General Inquiry<\/li>\n<li>Technical Support<\/li>\n<li>Wallet &#038; QR Transfer Support<\/li>\n<li>Account &#038; Login Support<\/li>\n<li>Partnership Proposal<\/li>\n<li>Exchange \/ Listing Request<\/li>\n<li>Media \/ Press Inquiry<\/li>\n<\/ul>\n<h3>Office \/ Project Information<\/h3>\n<p>\nYooY Land operates globally with online-first support.\n<\/p>\n<p>\nFor partnership proposals or official business inquiries,<br \/>\nplease contact us in advance via email.\n<\/p>\n<h3>Policies<\/h3>\n<ul>\n<li><a href=\"https:\/\/yooyland.com\/privacy-policy\/\">Privacy Policy<\/a><\/li>\n<li><a href=\"https:\/\/yooyland.com\/terms\/\">Terms of Service<\/a><\/li>\n<li><a href=\"https:\/\/yooyland.com\/community-guidelines\/\">Community Guidelines<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1510060950915{margin-bottom: 0px !important;padding-top: 90px !important;padding-bottom: 90px !important;background-image: url(https:\/\/yooyland.com\/wp-content\/uploads\/2017\/10\/bitcurrency-members.jpg?id=153) !important;}&#8221;][vc_column css=&#8221;.vc_custom_1510060917274{padding-top: 0px !important;}&#8221;][vc_empty_space height=&#8221;50px&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1778947027227{margin-bottom: 0px !important;padding-top: 50px !important;padding-bottom: 50px !important;background-color: #F7F7F7 !important;}&#8221;][vc_column][vc_toggle title=&#8221;How [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-262","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/yooyland.com\/index.php?rest_route=\/wp\/v2\/pages\/262","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yooyland.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/yooyland.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/yooyland.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/yooyland.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=262"}],"version-history":[{"count":10,"href":"https:\/\/yooyland.com\/index.php?rest_route=\/wp\/v2\/pages\/262\/revisions"}],"predecessor-version":[{"id":27780,"href":"https:\/\/yooyland.com\/index.php?rest_route=\/wp\/v2\/pages\/262\/revisions\/27780"}],"wp:attachment":[{"href":"https:\/\/yooyland.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=262"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}